5 Year Limited Warranty

Clearlight Designs 5 Year Limited Warranty

Clearlight Designs Pty Ltd, ABN 18 615 721 741, of Unit 3/12 Ethel Ave Brookvale NSW 2100, provides the following Warranty in respect of Illuminated Mirror (“Mirror Product”) for the benefit of the end-user (“Buyer”).

This is a Domestic Warranty only; international exported orders are not covered by this warranty. The Clearlight Designs warranty is not transferable.

Warranty – Period and Details

Clearlight Designs warrants to the original buyer, subject to the conditions of this Warranty, that Clearlight Designs mirror product(s) will be free from defects due to faulty materials or workmanship for a period of 5 years from the date of purchase. Clearlight Designs Pty Ltd will, at its discretion, replace, refund, or make repairs to its Mirror Product(s) shown to have defects in materials or workmanship that hinder performance, provided such faults or defects are reported in writing within the warranty period.

The term “Mirror Product” refers to the mirror panel, LEDs, demister, supporting structure, and driver.

Conditions

This warranty does not apply in the event of:

  • Abnormal use or stress, such as excessive operating temperatures or unusually high humidity.
  • Under/over voltage conditions.
  • Excessive switching cycles or operating hours.
  • Abnormal wear and tear.
  • Mirrors installed contrary to the installation guide recommendations.
  • Electronic components being incompatible with future technology standards.

Clearlight Designs is not liable for incidental, special, or consequential damages, including lost revenues or profits. Any liability under any implied warranty, including the warranty of merchantability, is expressly limited to the terms of this warranty and shall not exceed the price paid for the product.

Clearlight Designs reserves the right to inspect all failed product components and determine whether they are defective and covered under this warranty. This warranty does not cover removal, installation, or freight costs of products.

Clearlight Designs will only replace malfunctioned parts when the faulty parts are shipped back for inspection. Once deemed faulty and covered under warranty, Clearlight Designs will provide replacement parts and cover shipping costs for the replacement. However, labour costs associated with uninstallation and/or reinstallation are not covered.

The warranty period for replacement parts does not reset. If a part is replaced two years into the 5-year warranty, it will not be replaced again under warranty.

The following conditions must be met for the warranty to apply:

  • The Mirror Product must be protected from hard foreign objects or abrasive damage.
  • Installation must strictly follow the manufacturer’s installation guide.
  • The Mirror Product must not be damaged before or during installation.
  • Proper care and maintenance must be followed as outlined in the installation guide.
  • The Mirror Product must not be exposed to prolonged moisture, bleach, ammonia, toilet bowl flush cleaners, chemical vapours, or soapy water.
  • The Mirror Product is for interior use only.
  • The Mirror Product operating temperature range: -15°C to 45°C.

Exceptions to Warranty:

  1. This Warranty does not cover removal, installation, or freight costs of products.
  2. This Warranty shall not extend to anyone other than the original purchaser of the Clearlight Designs product.
  3. Normal wear and tear, slight* black edging, and slight* de-silvering are not covered by this Warranty.
  4. Corrosion or de-silvering on edges of mirrors with frames caused by moisture between the frame and the mirror are not covered by this warranty.
  5. Scratches that occur on decorative or structural frames after installation are not covered by this warranty.
  6. Blemishes, marks, or light reflections visible behind frames are not covered by this Warranty.

*Slight is defined as anything less than 5mm.

Freight:

Clearlight Designs will replace any products damaged in transit if notified within five days of receipt. Notification must include a copy of the Proof of Delivery (POD), a description of the damage, and photos of the damaged product(s). If the packaging is visibly damaged upon arrival, the extent of the damage must be noted on the POD receipt.

Claims:

Claims under this warranty should be made directly through Clearlight Designs using the contact form on www.clearlightdesigns.com.au. After contacting Clearlight Designs and receiving a reply, the claimant must arrange the return of the mirror product at their expense.

The claimant may request a shipping quote from Clearlight Designs. Once the mirror product is repaired or replaced, Clearlight Designs will cover the delivery cost of the replacement mirror product.

This warranty is void in cases of misuse or noncompliance with the above conditions. Clearlight Designs accepts no liability beyond what is expressly stated in this Warranty.

Clearlight Designs Pty Ltd 2025 ©

In the case of a warranty claim, the mirror must be returned to Clearlight designs at the claimant’s expense. If the claim is successful the replacement mirror will be returned with the delivery cost of the replacement mirror paid by Clearlight designs.

The claim must be made in writing after first contacting Clearlight Designs by phone.